Cookie Policy

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide information to site owners, and improve user experience. PetPass uses cookies and similar technologies to operate, secure, and improve the Platform.

2. Types of Cookies We Use

2.1 Essential Cookies (Always Active)

These cookies are strictly necessary for the Platform to function. They cannot be disabled. They include:

• Session Cookie: Maintains your login state and authentication across pages
• CSRF Token: Protects against cross-site request forgery attacks
• Cookie Consent: Stores your cookie preferences so we don't ask again
• Theme Preference: Remembers your dark/light mode selection

2.2 Analytics Cookies (Optional)

These cookies help us understand how visitors use the Platform so we can improve it. They collect anonymous, aggregated data. We do not use Google Analytics or any third-party analytics service that tracks users across other websites.

• Usage Patterns: Pages visited, features used, and time spent
• Error Tracking: Helps us identify and fix issues quickly

2.3 Marketing Cookies (Optional)

We may use marketing cookies to deliver relevant content and measure the effectiveness of communications. These are only set with your explicit consent and can be disabled at any time.

3. How to Control Cookies

You can manage your cookie preferences in the following ways:

• Cookie Consent Banner: When you first visit the Platform, you can choose which optional cookies to accept or reject. You can change your preferences at any time by clearing your browser's local storage and refreshing the page.
• Browser Settings: Most browsers allow you to block or delete cookies through their settings. Note that blocking essential cookies may prevent the Platform from functioning correctly.

4. Third-Party Cookies

We minimize the use of third-party cookies. The following third-party services may set cookies:

• Stripe: Our payment processor may set cookies for fraud prevention and payment security. See Stripe's cookie policy for details.
• Cloudflare Turnstile: Our bot protection service may set cookies to verify legitimate users. See Cloudflare's privacy policy for details.

5. Data Retention

Cookie data retention periods vary by type:

• Session Cookies: Deleted when you close your browser
• Authentication Cookies: Up to 30 days (if "Remember Me" is selected)
• Preference Cookies: Persist until manually cleared
• Analytics Cookies: Up to 12 months

6. Updates to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

7. Contact Us

If you have questions about our use of cookies, contact us at:
PetPass Privacy Team
Email: privacy@petpass.co