Privacy Policy

1. Introduction

PetPass ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at petpass.co and app.petpass.co (the "Platform").

By accessing the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, phone number, and profile information when you create an account.
• Pet Information: Pet name, species, breed, date of birth, microchip number, medical history, vaccination records, and photographs.
• Organization Information: Business name, address, license numbers, and team member details for veterinary clinics, shelters, and other organizations.
• Payment Information: Billing details processed securely through Stripe. We do not store full credit card numbers on our servers.
• Support Communications: Messages, attachments, and other content you submit through our support system.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP addresses, access times, and referring URLs.
• Cookies: See our Cookie Policy for detailed information.

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Platform and its features
• Process pet passport creation, verification, and management
• Manage your account, subscriptions, and billing
• Facilitate travel clearance and veterinary record management
• Send transactional emails (welcome, password reset, subscription updates)
• Respond to support requests and provide customer service
• Improve the Platform through analytics and usage patterns
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Veterinary Providers: When you connect with a clinic or share your pet's passport, relevant medical and identification data is shared with the organization.
• Travel Authorities: When you initiate travel clearance, necessary pet health and identification data may be shared with relevant authorities or airlines.
• Service Providers: Stripe for payment processing, email delivery services, and cloud hosting providers who process data on our behalf under strict contractual obligations.
• Legal Requirements: When required by law, court order, or governmental request.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specific retention periods are outlined in our data retention rules, accessible to users through the Privacy settings in your account. You may request deletion of your data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

You can exercise these rights through your account's Privacy & Security settings or by contacting us at privacy@petpass.co.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), secure password hashing (bcrypt), rate limiting, CSRF protection, and regular security audits. However, no method of transmission over the Internet is 100% secure.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Children's Privacy

The Platform is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

PetPass Privacy Team
Email: privacy@petpass.co