Terms of Service

1. Acceptance of Terms

By accessing or using PetPass, including petpass.co and app.petpass.co (the "Platform"), you agree to these Terms of Service.

These Terms apply to all users, including pet owners, veterinary professionals, veterinary clinics, shelters, rescues, insurers, airlines, transport providers, organizations, and visitors.

If you do not agree to these Terms, you may not use the Platform.

For material Terms updates, PetPass may require you to explicitly accept the updated version before continuing to use the Platform.

2. Description of Service

PetPass provides a digital pet record management platform that enables users to create, store, organize, manage, and share pet identification information, health records, vaccination histories, treatment records, travel-related documents, ownership records, and related pet activity information.

The Platform may connect pet owners, veterinary clinics, shelters, rescues, insurers, airlines, transport providers, and other authorized parties.

PetPass may include a feature called a "Pet Passport" or "Digital Pet Passport." This feature is a digital summary and organizer of pet records only. It is not a government-issued passport, government certificate, travel authorization, import permit, export certificate, health certificate, or official proof of legal travel eligibility.

3. PetPass Is Not an Official Government Document

PetPass passports, digital certificates, QR codes, public profile pages, verification pages, and clearance indicators are supplementary record-management tools only.

They are not issued by, endorsed by, approved by, or recognized as official documents by any government, regulator, airline, border authority, veterinary regulator, or other authority.

PetPass is not affiliated with, endorsed by, authorized by, or acting on behalf of CFIA, USDA APHIS, EU pet passport authorities, UK APHA, any border agency, airline, foreign government, veterinary regulator, or other governmental or regulatory authority.

PetPass does not issue official government certificates, export certificates, import permits, health certificates, travel approvals, customs clearance, airline approvals, or legal authorizations.

4. Travel and Regulatory Disclaimer

PetPass may help users organize pet travel records, reminders, checklists, and requirement guidance.

PetPass does not guarantee that a pet is eligible to travel, enter a country, board an airline, cross a border, avoid quarantine, or satisfy any legal, veterinary, airline, import, export, customs, quarantine, or government requirement.

Travel requirements shown on the Platform are guidance only, based on data we maintain on a best-effort basis. Pet travel rules may change frequently and without notice, and requirements may differ by country, province, state, airline, route, airport, border authority, animal type, age, vaccination history, microchip status, and travel date.

Users are solely responsible for verifying all requirements directly with official sources, including CFIA, USDA APHIS, destination countries, transit countries, airlines, border authorities, veterinarians, and other applicable authorities before travel.

You agree not to rely solely on PetPass, its passports, records, indicators, checklists, QR pages, or guidance for travel eligibility, regulatory compliance, veterinary decisions, or legal decision-making.

5. Account Registration and Authority

To use the Platform, you must create an account with accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify PetPass immediately of any unauthorized access or suspected account misuse.

By registering, managing, sharing, or transferring a pet profile, you confirm that you have legal authority to do so. This means you are the pet's owner, or you have explicit permission from the owner or authorized organization to maintain or share records on their behalf.

PetPass may approve, reject, suspend, or terminate accounts at its discretion, including accounts created with false, misleading, incomplete, fraudulent, or unauthorized information.

6. User Responsibilities

You are responsible for:

• the accuracy and completeness of information you upload or enter;
• ensuring you have authority to create, manage, share, or transfer a pet profile;
• obtaining consent before uploading or sharing information involving another person, organization, clinic, shelter, rescue, pet owner, buyer, adopter, or third party;
• confirming all travel, veterinary, ownership, legal, airline, import, export, and regulatory requirements independently;
• using the Platform only for lawful purposes.

You must not upload false, misleading, forged, altered, fraudulent, or unauthorized records, certificates, forms, images, or documents.

7. Pet Records and Responsibility Allocation

Owner responsibility: Pet owners are solely responsible for the accuracy and completeness of pet information, identification details, ownership information, and documents they upload.

Veterinarian responsibility: Veterinarians who use the Platform to record vaccinations, sign records, certify information, or validate records are responsible for the medical accuracy, legality, completeness, and professional appropriateness of those records and certifications.

Organization responsibility: Clinics, shelters, rescues, insurers, airlines, transport providers, and other organizations are responsible for accurate business information, proper staff access management, lawful record use, and compliance with applicable professional, regulatory, privacy, and operational obligations.

PetPass responsibility: PetPass provides platform infrastructure, including storage, access controls, sharing tools, audit logs, and record-management tools. PetPass does not independently validate medical content, ownership status, legal travel eligibility, or regulatory compliance unless expressly stated in writing.

8. Veterinary Professionals and Credential Verification

Veterinary professionals and veterinary organizations must provide accurate professional, licensing, clinic, and organization information.

PetPass may verify veterinary credentials using publicly available registries, submitted licence information, clinic information, documentation, or other reasonable methods.

PetPass does not guarantee the ongoing validity, licence status, competence, conduct, professional standing, or regulatory compliance of any veterinarian, clinic, organization, or staff member.

Only approved or verified veterinary users may be permitted to sign, certify, validate, or mark certain records within the Platform.

Until a veterinary user is verified, records created by that user may be treated as unsigned, user-uploaded, or unverified records regardless of the user's claimed role.

9. Record Integrity and Classification

PetPass may label records by source or status, including:

• User-uploaded
• Vet-issued
• Organization-issued
• Signed
• Verified
• Official-uploaded
• Unverified
• Expired
• Pending

A record marked as "verified," "signed," "official," or similar does not mean PetPass issued, endorsed, certified, guaranteed, or legally validated the record. It only reflects the source, status, or category shown in the Platform.

Records signed, submitted, or validated by veterinary professionals or organizations may be locked, restricted, or audit-trailed.

Pet owners may not modify veterinary-signed records, official-uploaded documents, or other restricted records except through approved correction processes.

PetPass may maintain logs showing who created, uploaded, edited, accessed, viewed, shared, signed, validated, revoked, transferred, or deleted records.

10. Sharing, QR Codes, and Public Profiles

Users may choose to share pet records with veterinarians, clinics, shelters, rescues, airlines, insurers, transport providers, government authorities, buyers, adopters, or other third parties.

By initiating a share, QR code, public profile, transfer, download, export, or link, you consent to the disclosure of the selected information to the receiving or viewing party.

Anyone with access to a public QR code, public profile, or share link may be able to view the information made available through that feature.

You may revoke or disable active shares where the Platform provides that option. Revocation does not retract information already viewed, downloaded, copied, stored, or relied upon by a recipient.

PetPass will not intentionally share pet or user records with third parties except:

• when initiated, authorized, or requested by the user;
• when required to provide the Platform;
• when required by law;
• when necessary to protect rights, safety, security, users, animals, PetPass, or prevent fraud;
• as described in the Privacy Policy.

Users are responsible for ensuring they have authority and consent to share pet records with third parties.

11. Shelters, Rescues, Breeders, and Transfers

Shelters, rescues, breeders, adoption organizations, and other organizations are responsible for ensuring they have lawful authority to create, upload, manage, transfer, or share pet profiles and records.

PetPass may provide tools to track ownership, custody, adoption, sale, or transfer information.

PetPass does not independently determine, guarantee, or resolve legal ownership, custody, adoption, sale, transfer, or possession disputes involving any pet.

12. Acceptable Use

You agree not to:

• use the Platform for any unlawful, fraudulent, misleading, harmful, or unauthorized purpose;
• upload false, forged, misleading, altered, fraudulent, or unauthorized pet information or documents;
• misrepresent yourself as a veterinarian, clinic, regulator, airline, government authority, shelter, organization, or other professional;
• impersonate any person or entity or falsely state your affiliation;
• misrepresent PetPass records as official government documents;
• use PetPass to mislead airlines, governments, veterinarians, shelters, buyers, adopters, insurers, transport providers, or other parties;
• attempt to gain unauthorized access to accounts, systems, networks, or data;
• interfere with or disrupt the Platform's infrastructure, security, or operation;
• use automated tools, bots, scrapers, crawlers, or data extraction tools without permission;
• upload malware, spam, harmful code, or abusive content;
• infringe intellectual property, privacy, confidentiality, or other rights.

13. Subscriptions, Billing, and Stripe

PetPass may offer free plans, paid subscriptions, trials, one-time purchases, lifetime plans, or other paid features.

Paid plans are billed in advance on a recurring basis unless otherwise stated.

Payment processing is handled by third-party payment processors, including Stripe. By making a payment through PetPass, you authorize PetPass and Stripe to process your payment information and charge your selected payment method for applicable fees, taxes, renewals, and other charges.

PetPass does not store full credit card numbers on its servers.

Pricing, features, and billing terms may be displayed on the Platform and may change with reasonable notice where required by law.

You are responsible for keeping billing information accurate and current.

You may cancel your subscription at any time. Unless required by law or expressly stated, fees are non-refundable, and access continues until the end of the current billing period.

Trial plans may convert to paid plans unless cancelled before the trial ends.

Lifetime plans, one-time purchases, and similar purchases are non-refundable except where required by law or expressly stated in writing.

14. Communications and Marketing Consent

PetPass may send transactional communications related to your account, security, billing, subscription, support, pet records, reminders, and Platform use.

Marketing communications are separate. PetPass will send marketing communications only where permitted by law and with consent where required.

Marketing messages may include product updates, travel guides, newsletters, feature announcements, promotions, or offers.

You may withdraw marketing consent at any time through your account settings, Privacy Center, or by clicking the unsubscribe link in a marketing email.

Withdrawing marketing consent does not affect transactional or service-related communications necessary to provide the Platform.

15. Data Storage, Hosting, and Privacy

PetPass uses hosting infrastructure located in Virginia, United States.

Your information may be stored or processed in the United States, Canada, or other countries where PetPass or its service providers operate.

By using the Platform, you acknowledge that your information may be processed outside your province, state, or country and may be subject to the laws of those jurisdictions, including lawful access requests by courts, law enforcement, or government authorities.

PetPass's collection, use, storage, sharing, retention, and protection of personal information is described in the PetPass Privacy Policy.

16. Intellectual Property

PetPass owns the Platform, including its software, design, code, branding, trademarks, logos, workflows, features, text, graphics, interfaces, and related intellectual property.

You may not reproduce, distribute, modify, reverse engineer, copy, resell, exploit, or create derivative works from the Platform without PetPass's express written consent.

You retain ownership of content you upload, including pet photos, documents, records, and information.

You grant PetPass a limited, worldwide, non-exclusive licence to store, host, process, display, transmit, share, and use uploaded content as necessary to provide, secure, improve, support, and operate the Platform, including providing services to you and parties you authorize.

17. No Professional, Legal, Veterinary, Travel, or Regulatory Advice

PetPass does not provide legal advice, veterinary advice, regulatory advice, airline approval, travel approval, import approval, export approval, government certification, customs clearance, or official document endorsement.

Information shown in PetPass is for organizational and informational purposes only.

Users should consult licensed veterinarians, government authorities, airlines, legal advisors, or other qualified professionals where appropriate.

18. Human Medical Information

PetPass is designed for pet records and pet-related documentation.

PetPass is not intended to collect, store, or process human medical records or human health information.

Users must not upload human medical or health information unless expressly authorized by PetPass in writing.

19. Platform Availability and Changes

PetPass may update, modify, suspend, restrict, or discontinue any part of the Platform at any time.

PetPass does not guarantee uninterrupted, error-free, secure, or continuous operation of the Platform.

PetPass may add, remove, change, or limit features, plans, pricing, integrations, or functionality with notice where required by law.

20. Suspension and Termination

PetPass may suspend or terminate access if we believe a user has violated these Terms, submitted false information, misused records, created legal or security risk, failed to pay applicable fees, or used the Platform in a way that may harm PetPass, users, animals, organizations, or third parties.

You may terminate your account through the Platform where available or by contacting PetPass.

Account deletion is processed in accordance with the Privacy Policy and applicable retention obligations.

Upon termination, your right to use the Platform ends immediately.

Provisions that by their nature should survive termination will survive, including intellectual property, disclaimers, liability limits, indemnity, payment obligations, privacy-related obligations, governing law, and dispute provisions.

21. Disclaimers and No Warranties

The Platform is provided "as is" and "as available."

To the maximum extent permitted by law, PetPass disclaims all warranties, express or implied, including warranties of accuracy, completeness, reliability, availability, security, fitness for a particular purpose, merchantability, non-infringement, travel eligibility, regulatory compliance, airline acceptance, government acceptance, border acceptance, veterinary acceptance, shelter acceptance, insurer acceptance, or third-party acceptance.

PetPass does not warrant that the Platform will be uninterrupted, error-free, secure, current, complete, or that defects will be corrected.

22. Limitation of Liability

To the maximum extent permitted by law, PetPass and its officers, directors, employees, contractors, partners, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including:

• denied travel;
• denied boarding;
• denied entry;
• customs or border refusal;
• quarantine;
• additional travel costs;
• lost or rejected pets;
• missed appointments;
• veterinary disputes;
• ownership disputes;
• adoption or transfer disputes;
• regulatory refusal;
• lost data;
• financial loss;
• lost profits;
• business interruption;
• reputational harm;
• third-party decisions.

PetPass's total aggregate liability for any claim related to the Platform will not exceed the greater of:

• the amount you paid PetPass in the twelve months before the claim; or
• CAD $100.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

23. Indemnification

You agree to indemnify and hold harmless PetPass, its directors, officers, employees, contractors, partners, agents, and affiliates from any claims, damages, losses, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising from:

• your use of the Platform;
• your uploaded records, documents, or content;
• false, inaccurate, forged, altered, unauthorized, or misleading information;
• your violation of these Terms;
• your violation of law or third-party rights;
• your sharing, transfer, QR code, public profile, or disclosure of records;
• your reliance on Platform-provided guidance;
• travel, veterinary, ownership, shelter, airline, insurer, transport, adoption, import, export, customs, or regulatory disputes.

24. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or the Platform will be resolved in the courts located in Ontario, Canada, unless applicable law requires otherwise.

25. Changes to Terms

PetPass may update these Terms from time to time.

When we publish a new version:

• the "Last updated" date will change;
• the new version may be recorded in our policy version history;
• material changes may be communicated by email, in-app notice, or posting on the Platform;
• where appropriate, users may be required to re-accept the updated Terms before continuing to use PetPass.

If you do not accept updated Terms where acceptance is required, your only remedy is to stop using the Platform or terminate your account.

26. Contact

Questions about these Terms may be sent to:

PetPass Legal
Email: legal@petpass.co